FREE DOMESTIC SHIPPING - ORDERS OVER $50

Terms & Conditions


Uptowner Headlines

  • We will have your garment(s) sent to you within 7-10 working days from the date of purchase (please allow some extra time for international purchases)
  • If you would like to return your purchase, please print and complete the returns form using the link below and enclose within your return package
  • Ensure to read our returns policy below so that you have all the information you need
  • If you would like to get in touch, please email us at info@uptownsydney.com or DM us via Instagram or Facebook (links at the bottom of the page)

 

Returns Policy

Click here for RETURNS FORM

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Ensure you include your order invoice.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@uptownsydney.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: PO Box 403 Dulwich Hill New South Wales AU 2203

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.